Shipping policy

Shipping Policy

Last Updated: August 19, 2026

At Muaazi's, we are committed to delivering your order safely, quickly, and reliably. We currently offer delivery across Pakistan through trusted courier partners.

1. Delivery Coverage

We deliver orders to most cities and areas across Pakistan through our courier partners, including:

  • Leopards Courier
  • TCS
  • M&P Courier
  • InstaWorld

Depending on your location and availability, your order may be shipped through any of our courier partners.

2. Processing & Delivery Time

Orders are generally processed and dispatched after order confirmation.

Estimated delivery time: 2–5 business days.

Delivery times may vary depending on:

  • Your delivery location
  • Courier service availability
  • Weather conditions
  • Public holidays
  • Unforeseen circumstances or operational delays
  • Incomplete or incorrect address/phone number

Remote or less-accessible areas may require additional delivery time.

3. Order Tracking

Once your order has been dispatched, you will receive your tracking/consignment number where applicable.

You can track your shipment using the relevant courier's official tracking page:

  • Leopards Courier: Track your shipment through the official Leopards tracking page.
  • TCS: Track your shipment through the official TCS tracking page.
  • M&P Courier: Track your shipment through the official M&P website.
  • InstaWorld: Track your shipment through the official InstaWorld tracking page.

Please note that tracking information may take some time to appear after your parcel has been booked or picked up by the courier.

4. Delivery Attempts

Our courier partners may make multiple delivery attempts if the recipient is unavailable.

Please make sure that:

  • Your phone number is correct and active.
  • Someone is available to receive the parcel.
  • Your delivery address is complete and accurate.

If a parcel cannot be delivered because of an incorrect address, unreachable phone number, refusal to accept the parcel, or repeated failed delivery attempts, it may be returned to Muaazi's.

5. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information at checkout.

If you provide an incorrect or incomplete address or phone number, delivery may be delayed or the parcel may be returned to us.

If you notice an error in your shipping information, please contact us as soon as possible after placing your order.

6. Delays

While we aim to deliver all orders within 2–5 business days, delivery times are estimates and are not guaranteed.

Muaazi's is not responsible for delays caused by circumstances outside our reasonable control, including severe weather, public holidays, courier operational issues, strikes, road closures, or other unforeseen events.

7. Damaged or Missing Parcels

If your parcel arrives damaged, please contact Muaazi's as soon as possible after delivery.

We may request photographs or other information to help us investigate the issue with the courier.

For parcels showing unusual tracking activity or suspected loss, please contact us so we can investigate the shipment with the relevant courier partner.

8. Cash on Delivery

For eligible orders, Cash on Delivery (COD) may be available.

Customers should only place COD orders if they are willing and able to receive the parcel and pay the applicable amount upon delivery.

9. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your order.

Any promotional free-shipping offers will be subject to the terms stated in the relevant promotion.

10. Contact Us

If you have any questions regarding your order or shipment, please contact Muaazi's through the contact information provided on our website.

We are always happy to assist you with your order and delivery.

Thank you for shopping with Muaazi's.